October 5, 2010
I’m very interested in learning from Ann Evanston of Warrior-Preneur and have been honored to be able to do some work for her. What a blessing to be able to learn while I earn.
I’m just getting started building my online presence and I know I’m not alone on this one. The first things I’ve learned reminds me of Nike’s slogan JUST DO IT! No excuses, just put yourself out there! You can’t wait until your hair is perfect, your back drop is perfect and all the planets are aligned, you just have to get started. Folks want to get to know you! They want to hear your voice! It’s alright if you get tongue-tied, it just shows that your human, just like they are.
October 3, 2010
Okay, I’ll admit it, I love Facebook! I love being able to see what’s going on in my friends lives, 24/7. I moved away from home when I was 17 to join the Marine Corps, so Facebook has enabled me to reconnect with my old high school friends and to meet some wonderful women that I would not have met if it wasn’t for social media. One of the wonderful women I have met is Louise. I read her blog and enjoyed it so much that I had to subscribe so I wouldn’t miss any of them.
This week I was honored to be named Lou Loves Learning’s fan of the week! You just have to love Facebook. Louise and I “met” via a mutual Facebook friend, Ann Evanston of http://www.warrior-preneur.com/ who is also hosts Blogger Monday http://www.facebook.com/BloggerMondaywithAnnEvanston on Facebook . It’s easy to be Louise’s fan of week, once you read her blogs and status updates you want to comment or at least ‘like’ the comment or post.
Check out Louise’s websites and fan page, her links are below:
Take a few minutes and check her sites out!
September 13, 2010
Did you ever take a business phone call when you knew that you shouldn’t? Last Monday, I had to fill in for my daughter’s regular babysitter. I received a phone call from a prospective customer and explained to him the situation and asked if he wanted me to call him back, he told me that it was fine, he had his assistant there and wanted to see how the system worked.
The call was going great until my 14 month old grandson fell backwards, pulling a chair down on top of him. Needless to say, he started crying and what is a grandmother to do but to tend to her baby. I apologized for all the noise and tried very hard to calm him down quickly, but it wasn’t happening.
When I finally got him calmed down, and tried to explain all the packages my company had to offer, I talked in circles. I apologized and explained that my grandson getting hurt and scarred really had me frazzled. Hindsight is 20/20 and I should have just ignored the call, but with my daughter at school and having phone problems I figured it was her.
I sent him and his assistant a card apologizing for the interruption and for the baby crying in to the phone. I haven’t heard from him since but will see him in the morning because his business is our Chamber of Commerce’s business of the week. Once again I’ll apologize but what else can I do?
What would you have done, if you were me?
**** UPDATE!! *******
I met this potential client in person this morning. As soon as I introduced myself he said, “It is so great to meet you and I loved the card!” You see the card I sent apologizing, had a picture of my grandson on the front. His facial expression, looked like he was saying “Uh Oh!” The gentleman told me that, if he would have been upset about the baby crying, the card would have completely changed his mind. He asked me to come in and talk after he was presented with Star Business of the Week! Of course I did and it was great!
September 6, 2010
The networking group I’m involved with is going through the book, The 29% Solution. A couple of weeks ago we did the section on accountability partners. I had no idea who I should ask, when an old friend Debbie Papa sent me a message on Facebook and asked me if I would be hers, talk about a God thing.
I’ve never had an accountability partner and wasn’t sure how effective they really are. I have been pleasantly surprised! Oh, going off on a rabbit trail for a second, you probably didn’t realize this but last week you were all my accountability partners, when it comes to eating right. I had one day where I wanted to eat junk, for emotional reasons and because of all the feedback on my blog post, Garbage In, Garbage Out last week, I made a healthy food choice. Thank you all, for keeping me on track!
Let’s get back to the topic at hand. My accountability partner and I talk three times a week, on Monday, Wednesday and Friday at 7am. We choose first thing Monday morning so we could talk over our weekly goals and start the week off right by praying for each other. The unexpected thing about our Monday morning call was it has gotten me in the habit of thinking over my goals for the next week on Friday and for solidifying them by Sunday so I’m ready for our Monday morning call. Sure would hate for her to give up a few minutes of her already busy schedule and then not be ready for her.
During our Wednesday call we find out how we’re coming along on our goals. We encourage each other and to talk through ways to get the goals we’ve set for ourselves accomplished. We then follow-up with a call on Friday. On Fridays we find out what it’s going to take to get any remaining goals accomplished. We also discuss what went well during the week and what areas we should be working on.
Do you have an accountability partner? How have they helped you? I’m just getting started and really want to be an asset to her, what are your suggestions?
August 29, 2010
What comes to mind when you hear that phrase? I was in the computer field for 12 years while I was in the Marine Corps, so I think of computers. I’ve come to realize this past month or so that this phrase applies to so much more. This same adage can be applied to our bodies, businesses, families and so much more, but for today I’m just going to talk about our bodies.
In April my husband went out-of-town on business for the whole month. I tend to eat junk when I’m bored, lonely, or for any reason, so I challenged him to a weight loss contest. I took it seriously and started counting calories and eating healthier foods. I knew I felt better but I didn’t realize the outward effect it was having on me until my daughter asked me what I was doing, she said “You have so much more energy”. All I was doing was eating small healthy meals and heathy snacks.
When I started school recently I started snacking on unhealthy foods again. I sure could tell a difference! Remember Julia Roberts in “Pretty Women” when she walks in to the boutique on Rodeo Drive that wouldn’t help her pick out cloths on her first shopping trip. She goes back the next day, dressed to the 9’s, hand full of bags, and tells the lady who wouldn’t wait on her “Big, Big mistake! Huge!” I actually see that scene flash through my mind when I reach for a bag of Pretzel M&Ms at the store. Are the few minutes of gratification really worth the sugar crash after words! Garbage In- Garbage Out!
Do yourself a favor and find some healthier snacks to keep on hand. I like Fiber One bars, Oats and Chocolate are my favorite. I have also recently gotten turned on to Amway’s meal bars. I can keep them in my purse and book bag. Start your day with a low sugar breakfast, oatmeal with fruit works for me. What about lunch, try to have a light lunch. To much, high fat, high carbs food will make you sleepy, and if you’re anything like me that will cause you to reach for the sugary snacks. For most of us our day doesn’t end at dinner, so when you’re preparing your meal or looking at the menu, realize that whatever you eat is either going to give you the energy you need to keep going and focus or its going to make you wish it was nap time. Lets face it, we are what we eat, not literally of course but, if we put garbage in our bodies we are going to get garbage for energy out! What healthy snacks do you keep on hand to avoid the sugar trap?
August 23, 2010
Last week we talked about how important it was to keep your name on top of your customer’s mind by sending notes or cards on a regular basis. It’s a great way to let your customers know that you appreciate them. Well, let’s put a twist on that! What do you do when you get great service from a business?
Unfortunately, about 6 weeks ago our air conditioning unit went out. I live in Southwest Georgia and it gets and stays hot here in the summer. Well with outside temps near 100 degrees, with heat indexes around 110 I was, not a happy camper! The air conditioning repair man came and checked out our unit he was very nice a professional, and politely answered all of our questions and pumped enough coolant in our system to hold us over until our new unit could be installed.
The next week, of course this happened on a Friday, the team that replaces units came to the house; they were so polite and promised to clean up any mess they made. The heat index was way up there again but you would never know it by their attitudes. They were so pleasant that I stood outside and talked with them for a bit, while they worked. I made sure I got their names and told them I was going to tell their boss what a great job they did. So I did!
I took a picture of the South Georgia Heating and Cooling sign in our front yard, logged into my SOC account and created a card using that picture. In the card I mentioned each person that came to our house, by name and told their boss what a great job they did. I was very specific as to why they stood out.
Last week, one of the guys came by the house because we’re having a little condensations problem. The card was mentioned and he told me they framed it and hung it in the office. How neat is that!
When was the last time you thanked someone for the great service you received, by sending a note, card, letter or even just calling their supervisor to let them know? Seriously! Think about it! Next time you receive great service, take the time to let it be known!
August 16, 2010
I met a realtor a week or so ago at our local Chamber of Commerce when she approached me once the event was over to ask me more about Send Out Cards. During the minute I had to tell the group about my business I mentioned how Joe Girard attributed his success as the World’s Greatest Salesmen by keeping his name at the top of his customers minds by sending handwritten notes and cards several times a year so when they or someone they knew where looking for a new car. Joe’s name would come to mind because he had made the effort to keep his name top of his customer’s mind.
I followed up with this realtor and she said she loves the idea of Send Out Cards and how easy it will be to send out cards. She mentioned that she would send an anniversary card to each family on the anniversary of when they closed on their house. Great idea! Right? Well sure it is, but is it enough? Will her clients remember her name in August if their house anniversary is in February? Think about it? Most people, unless they buy a house every couple of years, or have a friend or family member as their realtor probably do not know that person’s name.
When my daughter got married 2 years ago, her photographer sent me a card, which took my breath away and brought tears to my eyes. The card had a picture of my daughter in her wedding dress on the front looking down at her flowers, we hadn’t seen any proofs yet, so this was the first wedding picture I’d seen. I called the photographer and thanked her for the thank you card and told her that she made me cry. I say all this to say, I heard from her one time, about a month after the wedding and when it came time to get pictures of my grandson for his first birthday two months ago, she never even crossed my mind.
The realtor has good intentions and the thank you card from the photographer was a great idea and an awesome gift but is it enough? Is saying Thank you once, then not talking to someone enough for them to remember you? Is hearing from someone once a year going to make you remember them when someone you know is looking for the product or service you provide? What do you think, is putting your name in front of your customers / clients once a year enough? Do you send hand written mail to your customers, clients and people you network with? How are you keeping your name top of their minds?