Did you ever take a business phone call when you knew that you shouldn’t? Last Monday, I had to fill in for my daughter’s regular babysitter. I received a phone call from a prospective customer and explained to him the situation and asked if he wanted me to call him back, he told me that it was fine, he had his assistant there and wanted to see how the system worked.
The call was going great until my 14 month old grandson fell backwards, pulling a chair down on top of him. Needless to say, he started crying and what is a grandmother to do but to tend to her baby. I apologized for all the noise and tried very hard to calm him down quickly, but it wasn’t happening.
When I finally got him calmed down, and tried to explain all the packages my company had to offer, I talked in circles. I apologized and explained that my grandson getting hurt and scarred really had me frazzled. Hindsight is 20/20 and I should have just ignored the call, but with my daughter at school and having phone problems I figured it was her.
I sent him and his assistant a card apologizing for the interruption and for the baby crying in to the phone. I haven’t heard from him since but will see him in the morning because his business is our Chamber of Commerce’s business of the week. Once again I’ll apologize but what else can I do?
What would you have done, if you were me?
**** UPDATE!! *******
I met this potential client in person this morning. As soon as I introduced myself he said, “It is so great to meet you and I loved the card!” You see the card I sent apologizing, had a picture of my grandson on the front. His facial expression, looked like he was saying “Uh Oh!” The gentleman told me that, if he would have been upset about the baby crying, the card would have completely changed his mind. He asked me to come in and talk after he was presented with Star Business of the Week! Of course I did and it was great!